Returns & Exchanges
At Petlibro, we want you and your pet to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in unworn, original condition.
Label and Ship
Download and print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing